Information between 22nd July 2021 - 17th April 2024
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TNT Express: Passports
Asked by: Daisy Cooper (Liberal Democrat - St Albans) Wednesday 24th November 2021 Question to the Home Office: To ask the Secretary of State for the Home Department, how many passport deliveries, despatched by her Department's contracted courier service TNT, were not delivered within five days. Answered by Kevin Foster The performance of Her Majesty’s Passport Office’s supplier for UK secure delivery services, FedEx (the parent company of TNT), is measured against a 24-hour service level for urgent services, or a 48-hour service level for standard applications, only. The attached table provides the data of unsuccessful deliveries against these service levels between January and October 2021:
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